Support & Moderation
Llama Events is committed to maintaining a safe, respectful, and enjoyable environment for all users. Our support and moderation systems are designed to help resolve issues quickly and enforce community standards.
Reporting Events or Users
If you encounter content or behavior that violates our community guidelines, you can report it through the platform:
Reporting an Event
To report an event with inappropriate content:
- Navigate to the event page
- Click the "..." menu in the top right corner
- Select "Report Event"
- Choose the reason for reporting
- Add additional details if needed
- Submit your report
Reporting a User
To report users who engage in inappropriate behavior:
- Navigate to the user's profile
- Click the "..." menu in the top right corner
- Select "Report User"
- Choose the reason for reporting
- Provide examples of the behavior
- Submit your report
All reports are reviewed by our moderation team within 24-48 hours. You'll receive a notification when your report has been reviewed.
Contacting Support
For technical issues, account problems, or general inquiries, you can contact our support team:
In-App Support
The fastest way to get support is through the in-app help system:
- Click your profile picture in the top right corner
- Select "Help & Support" from the dropdown menu
- Choose the relevant category for your issue
- Submit your support request
Email Support
For more complex issues, you can email our support team directly:
- General Support: support@llamaevents.com
- Account Issues: accounts@llamaevents.com
- Payments & Billing: payments@llamaevents.com
ℹ️ Info
When contacting support, please include your account email, the device you're using, and screenshots of any error messages to help us assist you faster.
Community Guidelines & Terms
Llama Events expects all users to adhere to our community guidelines and terms of service:
Community Standards
Core Principles
- Respect & Inclusion - Treat all users with respect regardless of background, identity, or beliefs.
- Authentic Content - Only post events that are genuine, and represent them accurately.
- Safety First - Do not organize or promote events that endanger participants or violate laws.
- No Harassment - Harassment, hate speech, and discrimination are strictly prohibited.
- Appropriate Content - Keep content appropriate for all audiences and clearly mark adult-only events.
Terms of Service
Our complete Terms of Service and Privacy Policy are available online:
⚠️ Warning
Violations of our community guidelines or terms of service may result in content removal, account restrictions, or account termination, depending on the severity and frequency of violations.