Notifications
Llama Events uses a comprehensive notification system to keep you informed about important updates related to your events, RSVPs, tickets, and account activity. Stay connected with real-time alerts and customizable preferences.
💡 Pro Tip
Never miss an important update! Configure your notification preferences to stay informed about what matters most to you.
Notification Overview
Our dual-channel notification system ensures you're always in the loop with both email alerts and real-time in-app notifications. Whether you're an event attendee or organizer, we'll keep you informed every step of the way.
Notification Channels
| Channel | Description | Best For |
|---|---|---|
| Email Alerts | Comprehensive notifications sent to your inbox | Important updates, confirmations, reminders |
| In-App Notifications | Real-time alerts within the platform | Instant updates, quick actions |
Email Alerts
The platform sends email notifications for important updates and actions to ensure you never miss critical information about your account and events.
Account Notifications
Account Security & Updates - Important notifications to keep your account secure and informed
| Notification Type | Purpose | When You'll Receive It |
|---|---|---|
| Account Creation Confirmation | Welcome email with setup instructions | Immediately after registration |
| Password Reset Requests | Secure reset links and confirmations | When you request password reset |
| Login from New Device | Security alerts for unrecognized access | First login from new device/location |
| Profile Updates | Confirmations for important changes | When you modify key profile info |
Event Attendee Notifications
Stay updated on your event journey from RSVP to post-event follow-up
Complete Attendee Experience Flow
RSVP Confirmations
↓ (Instant confirmation with event details and calendar integration)
Ticket Purchase Receipts
↓ (Complete purchase confirmation with downloadable tickets and QR codes)
Event Reminders
↓ (24-hour advance reminders with venue details and preparation tips)
Event Updates
↓ (Real-time notifications for schedule changes, venue updates, or cancellations)
Post-Event Messages
↓ (Thank you messages with photo galleries and upcoming event recommendations)Organizer Notifications
Comprehensive organizer alerts for effective event management and business insights
Event Management Features
| Category | Notifications | Description |
|---|---|---|
| Sales & RSVPs | New RSVPs & Ticket Sales | Real-time alerts for new registrations with attendee details and sales analytics |
| Event Status | Event Approval Status | Updates on event review process and publication status changes |
| Financial | Payment & Withdrawals | Transaction confirmations, payout notifications, and financial summaries |
| Analytics | Performance Summaries | Post-event analytics with attendance data and engagement metrics |
In-App Notifications
In addition to emails, you'll receive in-app notifications that can be viewed by clicking the bell icon in the top navigation bar. These provide instant updates while you're actively using the platform.
Real-Time Updates
Instant notifications provide real-time updates for immediate awareness and action
| Notification Type | Description |
|---|---|
| Event Invitations | Instant alerts for new event invitations from friends and followed organizers |
| RSVP Confirmations | Immediate confirmation when your RSVP is successfully processed |
| Event Updates | Real-time notifications for any changes to events you're attending |
| Organizer Messages | Direct messages and announcements from event organizers |
| Ticket Confirmations | Instant confirmation of ticket purchases with download links |
| Social Interactions | Notifications for new followers, profile views, and social engagement |
Managing Notifications
From the notification panel, you have full control over your notification experience
Available Actions
| Action | Description | How To |
|---|---|---|
| Mark as Read | Clear individual or multiple notifications | Click notification or use "Mark All as Read" |
| Delete Notifications | Remove notifications you no longer need | Click delete icon on individual notifications |
| Access Settings | Quick access to preferences | Click settings icon in notification panel |
Managing Notification Preferences
Customize which notifications you receive and how you receive them to create the perfect balance of staying informed without being overwhelmed.
Email Preferences
Configure which email notifications you receive based on your preferences
How to Update Email Settings
| Step | Action | Details |
|---|---|---|
| 1 | Navigate to Settings | Go to Settings → Notifications in your account menu |
| 2 | Email Notifications Section | Under "Email Notifications," toggle each notification type on or off |
| 3 | Save Preferences | Click "Save Changes" to apply your new notification settings |
In-App Notification Settings
Adjust your in-app notification preferences for the optimal user experience
Customization Options
| Setting | Description | Options |
|---|---|---|
| Notification Frequency | Control timing of notifications | Instant, Batched, Summary |
| Event Triggers | Choose which events trigger notifications | Custom selection of event types |
| Quiet Hours | Set do-not-disturb periods | Custom time ranges |
| Priority Levels | Customize high-priority notifications | Custom priority assignment |
Security & Critical Notifications
⚠️ Important Security Notice
Some critical notifications (such as account security alerts and ticket purchase confirmations) cannot be disabled for security and service purposes. This ensures your account remains protected and you receive essential transaction confirmations.
Non-Configurable Notifications
These notifications are always enabled for your security and service reliability:
- Account security alerts (login attempts, password changes)
- Ticket purchase confirmations (payment receipts, download links)
- Critical system updates (service disruptions, security issues)
- Account verification emails (email changes, account recovery)
Notification Best Practices
For Event Attendees
- Keep email notifications enabled for important updates
- Use in-app notifications for real-time engagement
- Set quiet hours during sleep or work times
- Check spam folders if you're missing notifications
For Event Organizers
- Enable high-priority alerts for new ticket sales
- Turn on analytics summaries for performance insights
- Keep payment notifications active for financial tracking
- Use mobile notifications for immediate RSVP updates
Troubleshooting Notifications
Common Issues & Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| Not receiving emails | Spam filter or wrong email | Check spam folder, verify email address in settings |
| Too many notifications | All categories enabled | Adjust preferences to reduce frequency |
| Missing in-app alerts | Browser settings or permissions | Check browser notification permissions |
| Delayed notifications | Network or server issues | Refresh page or contact support |
Notification Activity
Track Your Notification History
Monitor your notification engagement through your dashboard:
- Email Delivery Rate: Track successful email deliveries
- Read Status: Monitor which notifications you've viewed
- Preference Changes: History of your setting modifications
- Device Activity: See which devices receive notifications
Notification Categories Summary
Quick Reference Guide
| Category | In-App | Configurable | Critical | |
|---|---|---|---|---|
| Account Security | Limited | Yes | ||
| Ticket Purchases | Limited | Yes | ||
| Event Updates | Full | Medium | ||
| Social Activity | Full | Low | ||
| Analytics | No | Full | Low |
Legend:
- Available
- Not Available
- Limited Configuration
- Critical Priority
- Medium Priority
- Low Priority
Need Help with Notifications?
Having trouble with your notification settings or missing important alerts?
Support Options:
- Live Chat: Available on the platform (9 AM - 6 PM EAT)
- Email: support@llamaevents.com
- Help Center: help.llamaevents.com
- In-App Support: Profile menu → Help & Support
Common Support Requests:
- Email delivery issues
- Notification timing problems
- Permission troubleshooting
- Preference synchronization
Last updated: Notification system guide v4.1