Known Issues

Transparency first - We document all known issues and our progress on resolving them. Our development team is actively working to fix these problems.

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Current Issues

🔴 HIGH SEVERITY

Central Create Event Button Failure

🚨 Critical Issue - Main event creation pathway is broken

Detail	Value
Issue	The central "Create Event" button on the Manage Events dashboard fails to open the event creation page and displays a toast error
Severity	🔴 High
Status	🔍 Investigating
Reported	August 3, 2023
Components	Event Management

💡 Workaround: Use the right-side buttons to create events, which work correctly.

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🟡 MEDIUM SEVERITY

Missing Account Existence Validation

⚠️ Data Integrity - Duplicate accounts possible

Detail	Value
Issue	When creating a new account, the system doesn't check if the email already exists, allowing duplicate registrations
Severity	🟡 Medium
Status	🔧 In Progress
Reported	July 15, 2023
Components	Authentication, Registration

💡 Workaround: If you receive an error about duplicate accounts, try using the password reset flow to regain access.

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Invalid Date/Time Range Validation

⚠️ Logic Error - Events can have impossible schedules

Detail	Value
Issue	The system allows event creation with a start date that is after the end date, or start time after end time on the same day
Severity	🟡 Medium
Status	🔧 In Progress
Reported	August 5, 2023
Components	Event Creation

💡 Workaround: Manually ensure your start date/time is before the end date/time when creating events.

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🟢 LOW SEVERITY

Incomplete Draft Validation

ℹ️ Minor Issue - Draft submission lacks validation

Detail	Value
Issue	Events with missing required information can be submitted as drafts without proper validation
Severity	🟢 Low
Status	🆔 Identified
Reported	August 10, 2023
Components	Event Creation, Draft Submission

💡 Workaround: Ensure all required fields are completed before submitting an event, even as a draft.

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URL Format Validation Missing

ℹ️ Minor Issue - Invalid URLs accepted in profiles

Detail	Value
Issue	The website field in user profiles accepts invalid URL formats without validation
Severity	🟢 Low
Status	🔧 In Progress
Reported	August 15, 2023
Components	Profile Management

💡 Workaround: Always enter complete URLs starting with 'https://'.

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Issue Reporting

Found a bug that's not listed here? Your feedback helps us improve the platform for everyone!

How to Report Issues

Step 1: Gather Information

Before reporting, collect these details:

• ✅ Steps to reproduce the problem
• 💻 Device and browser information
• 📸 Screenshots or recordings (if possible)
• ⚠️ Error messages you encountered

Step 2: Contact Support

Submit through any of these channels:

Method	How to Access
📱 In-App	Profile menu → Help & Support → Report Issue
📧 Email	bugs@llamaevents.com
💬 Live Chat	Available on our platform

Step 3: Follow Up

• We'll acknowledge your report within 24 hours
• Our team may contact you for additional information
• You'll receive updates on the resolution progress

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Issue Resolution Process

Our structured approach to fixing issues:

🆔 Identified → 🔍 Investigating → 🔧 In Progress → ✅ Resolved

Status Definitions

Status	Description	What's Happening
🆔 Identified	Issue reported and logged	Added to our tracking system
🔍 Investigating	Research in progress	Developers analyzing the root cause
🔧 In Progress	Fix being developed	Solution is being coded and tested
✅ Resolved	Fix deployed	Issue fixed in production

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Issue Statistics

Severity	Open Issues	Avg Resolution Time
🔴 High	1	2-3 days
🟡 Medium	2	1-2 weeks
🟢 Low	2	2-4 weeks

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Need Help?

Experiencing issues? Our support team is here to help!

• 🕒 Response Time: Within 4 hours during business hours
• 📧 Email: support@llamaevents.com
• 💬 Live Chat: Available 9 AM - 6 PM EAT
• 📚 Help Center: help.llamaevents.com

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Last updated: August 15, 2023 • Issues tracked: 5 total