Event Wallet
The Event Wallet is a financial management tool for event organizers to track earnings and process withdrawals from ticket sales.
Viewing Earnings and Transaction History
Your Event Wallet provides a comprehensive overview of your financial activity:
Wallet Dashboard
The wallet dashboard displays:
- Available Balance: Funds available for withdrawal
- Pending Balance: Recent sales that are still in the holding period
- Total Earnings: Lifetime earnings from all events
Transaction History
View detailed transaction records including:
- Sales: Individual ticket purchases with buyer information
- Refunds: Record of any refunded tickets
- Withdrawals: History of funds transferred to your bank account
- Fees: Platform and payment processing fees
⚠️ Warning
Funds from ticket sales are held for a security period of 7 days before becoming available for withdrawal.
Requesting Withdrawals
To withdraw funds from your Event Wallet:
- Navigate to your Event Wallet in the organizer dashboard
- Click "Withdraw Funds" button
- Enter the withdrawal amount (must be less than or equal to your available balance)
- Select payment method for receiving funds
- Confirm withdrawal request
💡 Tip: Withdrawal Processing Times
- M-Pesa: Usually processed within 24 hours
- Bank Transfer: 2-3 business days
- International Bank Transfer: 3-5 business days
Adding/Managing Payment Methods
To receive your earnings, you need to set up at least one payment method:
Adding Payment Methods
Llama Events supports the following payment methods for organizers:
- M-Pesa: Enter your registered M-Pesa phone number
- Bank Accounts (Kenya): Provide your bank name, account number, and branch details
- International Bank Accounts: Enter SWIFT/BIC code and IBAN number
Verification Requirements
For security purposes, you may need to verify your payment methods:
- For M-Pesa: Verification is done through a confirmation code sent to your phone
- For bank accounts: You may need to upload a bank statement or void check